Passenger Transport Success Stories
Rita from City Cruises
Anita Mays Woman Executive Jet Pilot and Speaker
Watch this space for new training initiatives
Customer Service Training -
Look what it did for the Olympics!
Do you want to put a smile on the faces of your frontline staff and your customers?
Why not then book them onto one of our training courses that are running throughout 2013.
What we do - WorldHost Customer Service Training
Green Parasol are a Training consultancy, based in Greenwich, London , so are within easy reach of the whole of London and the South East. Our mobile pop-up training team are geared up to deliver a quality training experience either at your site or at venues in Canary Wharf, the City or Central London. To see our current Open Scheduled Courses running from now till the end of 2013 click here.
Having worked in IT, Logistics, Finance and Corporate Events, Linda Ransome - Lead Trainer at Green Parasol, is able to present the WorldHost Programme with enthusiasm and relate it to real-life customer service scenarios. Linda's early career in Hospitality and Customer Service saw her waiting on the Captain's Table in Danish Shipping and Silver Service waiting in the House of Commons. More recently, Linda was the Corporate Events Manager for a large venue in the City and organised large events, from Staff Parties to Team Building Days for Financial Institutions, Law Firms, Advertising Agencies, Media and Theatres. In addition Linda hosted wrap parties and award ceremonies for various celebrities, rubbing shoulders with Cilla Black, Gok Wan, Rolf Harris, "How Clean is your House" and "Kerrang Awards" teams (to name a few) along the way.
If you want to have a chat about how the WorldHost Programme can slot into your training schedule please contact Linda Ransome of Green Parasol on either 07774 188226 or email email@example.com.
What is WorldHost tm Customer Service Training?
The WorldHost programme is a modern and energetic Customer Service toolkit with topical DVD and CD scenarios. It can be used over a wide range of industries where the quality of front-line customer service is key to the success of the business. Delivered over a full day or half days, this programme is a great way to upskill your front-line staff. Full descriptions of the modules can be found here or by clicking the World Host link at the top of the page.
WorldHost has been adapted for the UK market with the support of leading employers, and as well as the core module - Principles of Customer Service, includes additional learning modules on Serving Customers With Disabilities, Service Across Cultures and the Ambassador Workshop, particularly designed for volunteers assisting visitors to our country.
Over the next decade the UK will host an impressive series of global sporting events, we have just seen the London Games this year, the Ryder Cup and Commonwealth Games will be in 2014 and the Rugby World Cup in 2015.
These events present a unique opportunity for hospitality, tourism, travel, leisure and retail businesses to showcase the best of Britain and increase their sales by providing a warm welcome and impeccable service to visitors to the UK.
To help businesses gain a competitive edge, Green Parasol is licensed to deliver WorldHost, a world-class training programme developed to raise the standard and delivery of customer service in the UK.
To date, nearly one million people have been trained using WorldHost - including 40,000 volunteers and tourism staff who helped make the Vancouver Winter Olympics in 2010 such a success. Canada is ranked consistently among the top countries in the world for the strength of its visitor "welcome". Why not ensure that your business is known for its "welcome"?
To find out more about our next Taster Session or to discover how we can deliver the WorldHost programme for your business either call us on 07774 188226 or email firstname.lastname@example.org
To see the next scheduled dates please click on the Schedule and pricing link at the foot of this page